Service Desk

Outsourced Help Desk Solutions

 

Does your business need help desk services? We deliver top technical IT support solutions via our service desk and on-site technicians 365 day 24-7 service desk. Our techs provide certified and real-world prepared to effectively asses that trouble you may be having and recommend options for a solution. Help Desk services can be provided through IT Services agreements or via any On-Demand request or non-contractual accounts using a major credit card.

Guaranteed Service Levels

Our SLAs are carefully crafted to insure that we are able to deliver on our promise. Depending on the type of account, it’s size, this applications you run or intend to be running, is how we factor in your SLA. Using KPIs or “Key Performance indicators allow us to keep track of our service desk and how fast we are resolving problems for your business.

Getting Started

The on-boarding process is quite simple. Again depending on the type of IT Support your looking for and how large your organization may-be, will dictate that process and the time it takes.

Remote Access and IT Support

Our service desk or help desk works together with Level2 support which typically goes out to your location when remote support or help desk is unable to correct the problem. We tool our service desk technicians with all the available software to be able to help them correct the issue you are having. Delivering remote IT support via our Service Desk enables us to provide quick IT Support Services to the problem at hand.

As a full service Managed IT Services provider, we can help your business with establishing a Business Continuity/Disaster Recovery Plan and most importantly a teleworking solution for your employees and /or partners. Speaking of partners, we are authorized partners with many different technology companies which enable us to provide the right option for your business and budget.

For more information call us today to schedule your free consultation and learn how we can help.

Joint Network Systems
1100 Brickell Bay Drive
Miami Florida 33131
Tel: 866-JNS-NETS
www.jointnetworks.com
sales@jointnetworks.com