Outsourced Help Desk Solutions

Does your business need help desk services? We deliver top technical IT support solutions via our award winning Service Desk and on-site field technicians 365 days a year 24-7. Our certified techs provide real-world experience in effectively assesing any trouble you may be having along with recommendation of options for a solution. 

Guaranteed Service Levels

Our SLAs are carefully crafted to insure that we are able to deliver on our promise. Depending on the type of account size, the applications you run or intend to be running, is how we factor in your SLA. Using KPIs or “Key Performance indicators allow us to keep track of our service desk and how fast we are resolving problems for your business.

Getting Started

Our Help Desk Services are typically geared towards clients looking to establish Managed IT Services. The on-boarding process is quite simple and efficient through our Technical Account Managers assigned to your account. They will work closely with you in making sure your staff or company is able to obtain the IT support they need through emails, chat, SMS or just calls.

Remote Access and IT Support

Our service desk or help desk works together with Level2 IT Services team which typically goes out to your location when remote support or help desk is unable to correct the problem. We tool our service desk technicians with all the available software to be able to help them correct the issue you are having. Delivering remote IT support via our Service Desk enables us to provide quick IT Support Services to the problem at hand.

As a full service Managed IT Services provider, we can help your business with establishing a Business Continuity/Disaster Recovery Plan and most importantly a teleworking solution for your employees and /or partners. Speaking of partners, we are authorized partners with many different technology companies which enable us to provide the right option for your business and budget.

For more information call us today to schedule your free consultation and learn how we can help.