Managed IT Services

IT Services

IT Services is a term used in the commercial or business world when describing the service of information technology management as a whole. It refers to the application of business and technical expertise to enable organizations in the creation, management and optimization of or access to information and business processes.

Examples of IT Services

  1.  Help Desk Services: Usually aimed at providing technical assistance to the business user community in relation to their computers and or devices. Sometimes this service can be even white-labeled for larger enterprise where  they prefer to outsource this function but keep it transparent to the user community.
  2.  Infrastructure Support : This can be anything from project management to support services and management. The term infrastructure encompasses all the organization’s devices and/or equipment the make up an interconnected network. This can be from network wireless devices to clustered databases and mainframes. So, the term IT Services can also include the management, deployment  and even procurement of these such devices.
  3. Cybersecurity Solutions: IT Services can also incorporate security services ranging from policy implementation to vulnerability and threat management services.
  4. Telephony Services: Although not typical originally. However, with the inception VoIP from traditional phone systems, more and more we see calls and conversations using the computer than a regular phone in business. Therefore, it is no wonder that telephony can also be included under IT Services. Most IT Service providers will either partner with a telecommunications company or launch their very own platform to service SIP trunks and Hosted PBX services as a cloud phone service.
  5. Development Support: Yet another part of IT or example of IT Services. From developing APPS to deploying IaaC or Infrastructure As A Code. Meaning devices can be virtually created and launched in the public cloud. Therefore these devices require code or scripting to some extent.

What about ITaaS (IT as A Service)

IT as a Service (ITaaS), can be described as a transformative operational model. It allows a line or user to use Information Technology as a managed service. Users can only consume the services they need and pay for them. This operating model is available to internal IT departments and external vendors.

The experience of using ITaaS from a user’s perspective is very similar to dining in a fine restaurant that offers a wide range of cuisines. The menus are well-organized and include details about pricing and ingredients. All orders are delivered promptly in a precise quantity. The service provider, which is the restaurant, is responsible for the delivery of the ordered items in the correct quantity and cleaning up after it.

ITaaS follows a similar approach. A variety of services, configuration settings and framework guidelines are available to meet the specific needs of each user and business line. The ITaaS provider can provide IT Services that meet specific consumer needs. They’re no longer tech people who are focused on helping end-users find the right IT service. It is now focused on the internal consumer’s needs, giving them the ability to choose from the best solutions and resources, as well as managing the experience throughout its lifecycle.

How Does IT Services Improve Business

The IT supplier or provider will put great focus on the demands and the outcome needed by the company enterprise or customer to boost employee productivity and improving the top line (revenue) and underside line (sustainability ). Such services are going to have profound industry attention to fully empower industry specific use cases. The huge advantages to the business using these services range from the standardization along with simplification of merchandise and services provided because of it, improved financial transparency along with also much more direct institution of costs for ingestion. As well as, increased IT operational efficiency caused by the requirement to compare the purchase price tag on produced products to all people available from outside providers. The conversion of an internal IT firm from working as a cost center into a ITaaS model can be believed to create improved heights of both firm agility to your venture in general.

20 Common IT Services Areas

 Backup Services in the Cloud  

The cloud is versatile and can support many virtual services such as programs and operating systems. Cloud backups are an integral part of this service model. This allows users and companies to save their data on cloud servers outside their company, which can prevent hardware failures or other problems. Service providers typically handle cloud backup for monthly/annual charges.

 Offsite Data Backup and Restore  

Many providers offer data backup using cloud and others with external data centers. Data backup, regardless of the method, is the protection of information in the event of an unforeseen problem, such as a natural disaster, malicious intrusions or hardware failure. This is often called a “BDR strategy” or “backup disaster recovery.” Most organizations consider having backup essential to avoid downtime or information loss.

 VoIP (Voice Over the Computer Network or Internet).  

VoIP is one of many communication options that the internet and broadband connections offer. This IT service uses a person’s internet to replace a telephone line. It allows the user to make and take calls with their ISP. VoIP phones are also capable of a wide range of functions such as voice calls and chat. VoIP phones typically require a subscription to a service, rather than a traditional phone line.

 Firewall Managed Services  

Firewalls are an integral part of any cybersecurity strategy. While most companies have their firewalls in place, some will choose to use a third-party for additional firewall options. The provider can offer different options.

For example, some firewalls can be hybrid models that allow additional network monitoring and control options beyond the standard rule-sets. Some firewalls may offer a single solution that covers all remote devices and internal networks. Each company’s needs will dictate the specific requirements.

Monitoring Services

A monitoring application, which is similar to security services, can be found with an MSP. It does what it says: monitors servers, internet traffic, security, communications, and/or any other information required by an enterprise. This service is useful for small businesses that lack the IT resources but still need robust IT support. These responsibilities can include updating software/antivirus automatically and monitoring hardware integrity with SMART programs.

Data Backup and Restoration

Many providers offer data backup using cloud and others with external data centers. Data backup, regardless of the method, is the protection of information in the event of an unforeseen problem, such as a natural disaster, malicious intrusions or hardware failure. This is often called a “BDR strategy” or “backup disaster recovery.” Most organizations consider having backup essential to avoid downtime or information loss.

Cybersecurity Solutions

This broad category includes all types of services that fall under the umbrella cybersecurity. It’s the act or process of protecting networks and data against malicious attacks using a variety of methods. These include network monitoring, firewalls and anti-virus. Layered networks are also included. It is often managed by a provider but can also be done on-site. Because they have more resources and are more experienced, cybersecurity services can be very valuable.

The importance of cybersecurity is a key component in any IT service.

Microsoft 365/Email

Microsoft365 is Microsoft’s all-inclusive package that includes programs such as Word and Excel. This is a great option for companies that require different software to organize documents but don’t want to pay a monthly subscription. This is also known as software as a service (software as an a service). Microsoft365 can also be used as a cloud server or updated email management platform. Microsoft365 is a great option for companies that rely on email for communication.

Virus Protection Services

Anti-virus services, a subset of cybersecurity are probably one of the most popular types of IT service in the industry. Anti-malware protection is mandatory and can be provided in the form software or monitoring. Due to the ever-changing threat of malware in the modern world all IT companies must have some anti-virus software installed.

Business Data Intelligence

Business success is dependent on big data. There is a lot of information that can be accessed by a company. How it’s gathered depends on what tool was used. Business intelligence services analyze, extract and transform the information into useful reports. Modern business intelligence covers everything, from financial costs to click through rates for an article at a particular time of the day.

Remote Support

Remote support, as the name suggests, allows IT professionals to provide support services remotely. Sometimes, they can even control a device via the internet to help with troubleshooting issues. Remote support can be used to assist with software repairs, IT assistance, and other requirements. It is very useful for those IT specialists who aren’t physically available. This can usually be handled by an MSP.

Mobile Device Management

Remote and mobile networking allow staff to work remotely from their computers and/or mobile devices. This is often done away from their physical office. This is compatible with BYOD policies. This is a useful feature because it allows workers to be flexible and can also allow them to work from anywhere. This is useful if the company’s location is not accessible for any reason.

Unified Communications Management

Many IT companies provide universal communication platforms to their clients. A UC platform can be described as software that integrates all types of messaging such as voice, chat, voice and video calls. Communication management includes the design and implementation of a communication system. This includes guidelines and etiquette for sending and receiving emails. A company might limit the use of sensitive business information in company email.

Software as a Service

This broad term can refer to any software that is paid monthly for through subscription services. This software is typically provided by an outside party over the internet. Email is one example. We previously listed Office 365 as a SaaS service.

Network Printing Services

All services related to the recording, management, and printing documentation are called Printing IT Services. This is usually handled in-house by businesses. However, in rare instances where additional assistance is needed, a third party can handle large volumes of printing requests, backup documentation and organize the documentation in virtual spreadsheets.

Business Communications

Unified communications refers to the software and planning that brings together all communication methods in one space. This includes UC software. This can be managed by a company or by an MSP.

Microsoft Cloud

This is Microsoft’s own cloud platform, for public and private use (previously known as Windows Azure). The Azure platform offers a robust array of options for development, IoT, analytics, security, and more. It’s highly popular because Azure charges based on use (pay as you go) instead of a flat fee, which is a good flexible choice for businesses with limited financial capital.

Information Overload

Data analytics is a service that analyzes and digests data for company use. This will often include concepts such as “big data” or IoT (the Internet of Things). This includes specialists and services that process data for companies to create usable reports. These reports can be used to benefit the company.

Wired and Wireless Networking

Everything required to successfully implement a company’s network is covered by networking IT services. This includes the creation of network infrastructure, modems and routers, as well as the design and layout of networks (e.g., dividing a network into different tiers), optimization and security. This is often done on-site by businesses. However, if the local IT professionals are not available or insufficient, third parties can be used to implement services.

Application Development

IT development encompasses all resources required to create and maintain a platform or software. Third-party assistance is available to assist with the completion or any other tasks related to the software development. These services include QA testing and business solutions.Remote assistance can be used for short-term projects, provided that it is not handled on-site. These are sometimes called “shadow developers”.

About Us:

As a Managed IT Services Provider headquartered in the Miami, Florida yet also serving all of South Florida, we deliver a full spectrum of IT Services and business communications such as on-premise phone systems and our cloud phone service. We focus on providing real-world expertise in the areas of enterprise networking, cloud transformation, Telephony, Cybersecurity and Managed IT Services.

Equally, we help businesses procure, architect, deploy and manage their IT environments by also taking the time to comprehend how they define success.. By doing this, we help them achieve technical efficiency by leveraging existing infrastructure or adopting newer technologies with less complexity and lower TCO.

Joint Network Systems
1100 Brickell Bay Drive
Miami Florida 33231
Tel: 866-JNS-NETS
www.jointnetworks.com
sales@jointnetworks.com

Managed IT Services

IT Services

IT Services is a term used in the commercial or business world when describing the service of information technology management as a whole. It refers to the application of business and technical expertise to enable organizations in the creation, management and optimization of or access to information and business processes.

Examples of IT Services

  1.  Help Desk Services: Usually aimed at providing technical assistance to the business user community in relation to their computers and or devices. Sometimes this service can be even white-labeled for larger enterprise where  they prefer to outsource this function but keep it transparent to the user community.
  2.  Infrastructure Support : This can be anything from project management to support services and management. The term infrastructure encompasses all the organization’s devices and/or equipment the make up an interconnected network. This can be from network wireless devices to clustered databases and mainframes. So, the term IT Services can also include the management, deployment  and even procurement of these such devices.
  3. Cybersecurity Solutions: IT Services can also incorporate security services ranging from policy implementation to vulnerability and threat management services.
  4. Telephony Services: Although not typical originally. However, with the inception VoIP from traditional phone systems, more and more we see calls and conversations using the computer than a regular phone in business. Therefore, it is no wonder that telephony can also be included under IT Services. Most IT Service providers will either partner with a telecommunications company or launch their very own platform to service SIP trunks and Hosted PBX services as a cloud phone service.
  5. Development Support: Yet another part of IT or example of IT Services. From developing APPS to deploying IaaC or Infrastructure As A Code. Meaning devices can be virtually created and launched in the public cloud. Therefore these devices require code or scripting to some extent.

What about ITaaS (IT as A Service)

IT as a Service (ITaaS), can be described as a transformative operational model. It allows a line or user to use Information Technology as a managed service. Users can only consume the services they need and pay for them. This operating model is available to internal IT departments and external vendors.

The experience of using ITaaS from a user’s perspective is very similar to dining in a fine restaurant that offers a wide range of cuisines. The menus are well-organized and include details about pricing and ingredients. All orders are delivered promptly in a precise quantity. The service provider, which is the restaurant, is responsible for the delivery of the ordered items in the correct quantity and cleaning up after it.

ITaaS follows a similar approach. A variety of services, configuration settings and framework guidelines are available to meet the specific needs of each user and business line. The ITaaS provider can provide IT Services that meet specific consumer needs. They’re no longer tech people who are focused on helping end-users find the right IT service. It is now focused on the internal consumer’s needs, giving them the ability to choose from the best solutions and resources, as well as managing the experience throughout its lifecycle.

How Does IT Services Improve Business

The IT supplier or provider will put great focus on the demands and the outcome needed by the company enterprise or customer to boost employee productivity and improving the top line (revenue) and underside line (sustainability ). Such services are going to have profound industry attention to fully empower industry specific use cases. The huge advantages to the business using these services range from the standardization along with simplification of merchandise and services provided because of it, improved financial transparency along with also much more direct institution of costs for ingestion. As well as, increased IT operational efficiency caused by the requirement to compare the purchase price tag on produced products to all people available from outside providers. The conversion of an internal IT firm from working as a cost center into a ITaaS model can be believed to create improved heights of both firm agility to your venture in general.

20 Common IT Services Areas

 Backup Services in the Cloud  

The cloud is versatile and can support many virtual services such as programs and operating systems. Cloud backups are an integral part of this service model. This allows users and companies to save their data on cloud servers outside their company, which can prevent hardware failures or other problems. Service providers typically handle cloud backup for monthly/annual charges.

 Offsite Data Backup and Restore  

Many providers offer data backup using cloud and others with external data centers. Data backup, regardless of the method, is the protection of information in the event of an unforeseen problem, such as a natural disaster, malicious intrusions or hardware failure. This is often called a “BDR strategy” or “backup disaster recovery.” Most organizations consider having backup essential to avoid downtime or information loss.

 VoIP (Voice Over the Computer Network or Internet).  

VoIP is one of many communication options that the internet and broadband connections offer. This IT service uses a person’s internet to replace a telephone line. It allows the user to make and take calls with their ISP. VoIP phones are also capable of a wide range of functions such as voice calls and chat. VoIP phones typically require a subscription to a service, rather than a traditional phone line.

 Firewall Managed Services  

Firewalls are an integral part of any cybersecurity strategy. While most companies have their firewalls in place, some will choose to use a third-party for additional firewall options. The provider can offer different options.

For example, some firewalls can be hybrid models that allow additional network monitoring and control options beyond the standard rule-sets. Some firewalls may offer a single solution that covers all remote devices and internal networks. Each company’s needs will dictate the specific requirements.

Monitoring Services

A monitoring application, which is similar to security services, can be found with an MSP. It does what it says: monitors servers, internet traffic, security, communications, and/or any other information required by an enterprise. This service is useful for small businesses that lack the IT resources but still need robust IT support. These responsibilities can include updating software/antivirus automatically and monitoring hardware integrity with SMART programs.

Data Backup and Restoration

Many providers offer data backup using cloud and others with external data centers. Data backup, regardless of the method, is the protection of information in the event of an unforeseen problem, such as a natural disaster, malicious intrusions or hardware failure. This is often called a “BDR strategy” or “backup disaster recovery.” Most organizations consider having backup essential to avoid downtime or information loss.

Cybersecurity Solutions

This broad category includes all types of services that fall under the umbrella cybersecurity. It’s the act or process of protecting networks and data against malicious attacks using a variety of methods. These include network monitoring, firewalls and anti-virus. Layered networks are also included. It is often managed by a provider but can also be done on-site. Because they have more resources and are more experienced, cybersecurity services can be very valuable.

The importance of cybersecurity is a key component in any IT service.

Microsoft 365/Email

Microsoft365 is Microsoft’s all-inclusive package that includes programs such as Word and Excel. This is a great option for companies that require different software to organize documents but don’t want to pay a monthly subscription. This is also known as software as a service (software as an a service). Microsoft365 can also be used as a cloud server or updated email management platform. Microsoft365 is a great option for companies that rely on email for communication.

Virus Protection Services

Anti-virus services, a subset of cybersecurity are probably one of the most popular types of IT service in the industry. Anti-malware protection is mandatory and can be provided in the form software or monitoring. Due to the ever-changing threat of malware in the modern world all IT companies must have some anti-virus software installed.

Business Data Intelligence

Business success is dependent on big data. There is a lot of information that can be accessed by a company. How it’s gathered depends on what tool was used. Business intelligence services analyze, extract and transform the information into useful reports. Modern business intelligence covers everything, from financial costs to click through rates for an article at a particular time of the day.

Remote Support

Remote support, as the name suggests, allows IT professionals to provide support services remotely. Sometimes, they can even control a device via the internet to help with troubleshooting issues. Remote support can be used to assist with software repairs, IT assistance, and other requirements. It is very useful for those IT specialists who aren’t physically available. This can usually be handled by an MSP.

Mobile Device Management

Remote and mobile networking allow staff to work remotely from their computers and/or mobile devices. This is often done away from their physical office. This is compatible with BYOD policies. This is a useful feature because it allows workers to be flexible and can also allow them to work from anywhere. This is useful if the company’s location is not accessible for any reason.

Unified Communications Management

Many IT companies provide universal communication platforms to their clients. A UC platform can be described as software that integrates all types of messaging such as voice, chat, voice and video calls. Communication management includes the design and implementation of a communication system. This includes guidelines and etiquette for sending and receiving emails. A company might limit the use of sensitive business information in company email.

Software as a Service

This broad term can refer to any software that is paid monthly for through subscription services. This software is typically provided by an outside party over the internet. Email is one example. We previously listed Office 365 as a SaaS service.

Network Printing Services

All services related to the recording, management, and printing documentation are called Printing IT Services. This is usually handled in-house by businesses. However, in rare instances where additional assistance is needed, a third party can handle large volumes of printing requests, backup documentation and organize the documentation in virtual spreadsheets.

Business Communications

Unified communications refers to the software and planning that brings together all communication methods in one space. This includes UC software. This can be managed by a company or by an MSP.

Microsoft Cloud

This is Microsoft’s own cloud platform, for public and private use (previously known as Windows Azure). The Azure platform offers a robust array of options for development, IoT, analytics, security, and more. It’s highly popular because Azure charges based on use (pay as you go) instead of a flat fee, which is a good flexible choice for businesses with limited financial capital.

Information Overload

Data analytics is a service that analyzes and digests data for company use. This will often include concepts such as “big data” or IoT (the Internet of Things). This includes specialists and services that process data for companies to create usable reports. These reports can be used to benefit the company.

Wired and Wireless Networking

Everything required to successfully implement a company’s network is covered by networking IT services. This includes the creation of network infrastructure, modems and routers, as well as the design and layout of networks (e.g., dividing a network into different tiers), optimization and security. This is often done on-site by businesses. However, if the local IT professionals are not available or insufficient, third parties can be used to implement services.

Application Development

IT development encompasses all resources required to create and maintain a platform or software. Third-party assistance is available to assist with the completion or any other tasks related to the software development. These services include QA testing and business solutions.Remote assistance can be used for short-term projects, provided that it is not handled on-site. These are sometimes called “shadow developers”.

About Us:

As a Managed IT Services Provider headquartered in the Miami, Florida yet also serving all of South Florida, we deliver a full spectrum of IT Services and business communications such as on-premise phone systems and our cloud phone service. We focus on providing real-world expertise in the areas of enterprise networking, cloud transformation, Telephony, Cybersecurity and Managed IT Services.

Equally, we help businesses procure, architect, deploy and manage their IT environments by also taking the time to comprehend how they define success.. By doing this, we help them achieve technical efficiency by leveraging existing infrastructure or adopting newer technologies with less complexity and lower TCO.

Joint Network Systems
1100 Brickell Bay Drive
Miami Florida 33231
Tel: 866-JNS-NETS
www.jointnetworks.com
sales@jointnetworks.com