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Managed IT Support Services and Solutions...

More and more businesses are now relying on the expertise of a Managed Services Provider (MSPs) to support their technology needs. These businesses which are generally in the SMB market understand they need more than a just a computer repair guy.

With decades of experience in technology for business, we offer several options for Managed IT Services to help your business take a proactive approach in keeping computer systems operational.

Our engineering and technical teams will help to diagnose problems that impact your business operations. Will help you identify areas that may need optimizing using new technologies.

IT Outsourcing Percentages Highest in the last 4 years.

  • Percentage
Managed Services and Support Solutions
Our three pillars

IT Service Strategies

01. Assess, Review and Recommend

Determine if and where the technology gaps exist in your environment and provide specific and detailed recommendations for improvement.

02. Needs, Wants, Nice to Haves

No one knows your business better than you. So you know what applications are truly mission-critical. After our review, it is important to make sure we identify these systems and collectively make that determination.

03. Deploy and Monitor

Ensure architecture and products are measured via KPI (Key Performace Indicators) in order to quantify results and evaluate success post deployments.

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Bottom line

not all managed service providers are created equal

They have differences in expertise, speed, availability, and cost.

You need to feel confident that you and the MSP are on the same page. A positive working relationship is key. Are they taking the time to get to know your business, your goals, and your IT needs? Do you feel like they are helping you better understand your IT environment?

The MSP should offer a variety of plans so you can select one tailored to your business needs. There is no one size fits all approach to business IT. The scope of work required by one business may be very different from the next. Make sure your potential partner works with you to give you the plan that aligns with your needs.

You may only need your MSP partner for specific tasks outside of the scope or skills of your existing IT department. Do the services offered to match your requirements? Do they provide the services you might need down the road? These can range from database management, system monitoring, cross-platform integration, security and more. As your business expands, so will your IT needs. Find a partner whose work can scale with your small business.

Partnering with an MSP should mean that you no longer have to worry about your IT environment and that if anything goes wrong, your MSP partner will alert you and have a plan to resolve the issue. Plan to find out if they are available should an emergency happens over a holiday. You also may want to gain a sense of their average response time. These questions will help you know what kind of support you can expect when you need it most. You want to work with an MSP that treats your emergency like their emergency.

Pay attention to their reputation. This is more than just a contractor. They are a business partner. In our increasingly connected and technology-driven business environment, you need an MSP you can trust. Longevity, long term clients and testimonials are all good signs that you are talking with a trustworthy provider.

You should be able to think of your MSP as a resource for your business, not just someone you call when you need something fixed. The world of technology in business is constantly changing as new platforms emerge. If you are working with a trusted MSP, you should not feel like you have to keep up with the latest technology trends. Find out if they will help your business IT grow as technology shifts and changes. Ask how they keep their staff up-to-date on the latest certifications, skills and training.