Managed IT Services Miami

What is Managed IT Services?

 

Managed IT services allows organizations to outsource their IT initiatives and operations to an expert third-party company that specializes in handling IT or technology related work. These companies are known as managed service providers (MSPs), which are either fully responsible for the business’ IT systems, as agreed upon with a Master Service Agreement or Service Level Agreement (SLA). Some IT equipment may be procured by the client, however in our case we help our client procure the equipment. Depending on the SLA, MSPs may provide round-the-clock monitoring, issue resolution and reporting, and more.

As per the agreement, MSPs charge a flat fee for delivery of their services over a set period of time. The SLA defines exactly what services will be furnished and the degree they will be offered, as well as metrics for measuring the success of these services.

Adding cloud computing to managed IT services has allowed to expand the boundaries that would constrain the average break/fix call.  However, through the adoption of Software-as-a-Service (SaaS) technologies, as well as Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service(PaaS) also moving your business to the cloud makes sense. These capabilities allow managed IT services to grow or scale at a rate much larger and faster than in-house IT operation or break/fix providers.

Key terms and definitions

Agent: a software program used by MSPs to remotely gather information about the status of the laptops, desktops, etc… It allows MSPs (us) to manage your systems, update your programs, and correct many issues.

Break/fix: Another way of delivering IT services and repairs to clients which is essentially time-and-materials. Basically, a client contacts an MSP technician and you essentially billed.

Backup and disaster recovery Services (BDR): a combination of data protection solutions that work cohesively to ensure an organization’s critical business functions will continue to operate despite serious incidents or disasters.

Fully managed IT services: Managed IT services that are coupled with a Network Operations Center to proactively monitor your systems and ensure security.

Service Desk\Help Desk: an IT service offering that delivers technical support to end users when dealing with their laptops, desktops and mobile devices.

Infrastructure-as-a-Service (IaaS): an offering that means to virtualize hardware over a cloud computing environment such as Microsoft Azure or Amazon Web Services.

Internet of Things (IoT): the explosion of devices that or objects and products that contain software, sensors, and connectivity to the Internet and/or private networks.  They are able to exchange information based on standards set forth by the International Telecommunication Union’s Global Standards Initiative.

In-house: the action where a company or organization hires its own IT service talent and pays their salary, benefits, and further training, as well as the infrastructure they oversee.

IT channel: an industry-exclusive marketplace where VARs, MSPs, and OEMs provide platforms, products and services to end users by partnering with hardware and software vendors.

Managed IT services: IT tasks and processes that are fulfilled by a third-party organization where its specialty is administering Information technology for businesses.

Managed service provider (MSP): An IT professional or an IT organization that provides Managed IT Services to businesses.

Mobile device management (MDM): a security platform used to monitor, manage, and secure employees’ mobile devices (laptops, smartphones, tablets, etc.) that are deployed across multiple mobile service providers and across multiple mobile operating systems being used in an organization.

Platform-as-a-Service (PaaS): a virtualized platform within a cloud service such as AWS or Azure that allows users to deploy Internet applications that would otherwise require a complex infrastructure to launch apps.

Remote monitoring and management (RMM): a platform utilizing a collection of services and tools that can monitor, manage and deploy solutions to servers and endpoint devices utilizing agent software installed on endpoint systems.

Service-level agreement (SLA): Essentially, an agreeement between an MSP or vendor and a client that outlines what the MSP will be doing, the time-frame in which it will be delivered, and the criteria for measuring vendor success.

Software-as-a-Service (SaaS): sometimes referred to as “software on demand,” SaaS is a licensing and distribution model that utilizes a subscription basis for access to software that is centrally hosted by its provider and accessed by end users via a client.

Small and medium-sized business (SMB): A business that has 200 or less employees is considered small; 200-999 employees is medium sized.

Value-added reseller (VAR): an MSP or IT organization such as JNS that adds services or features to a product, then re-packages it and resells it as a new product or solution.

A little history on managed IT services

In the beginning of enterprise computing services, information technology services and management was on a break/fix basis, meaning that computer systems were only managed by an expert when they did not work, necessitating a technician to fix it. This person or technician might have been the person who built and/or installed the computer system, due to the proliferation of small IT shops that only specialized in this small-scale client services at the time.

However, as time goes by, there was more competition, this left the small IT dealer to focus less on Managed IT Services and simply on break/fix. This unfortunately, was not ideal for these smaller IT shops it was time consuming, labor intensive, costly and reactive.It essentially was like a TV repair main. It did not focus on helping clients with a technology roadmap. It did not allow the technician room to grow their business or take on new clients without massive investments in labor and infrastructure.

Why Managed IT Services is Better

As inception of IPv6 computing device counts increased every year, the divide between break/fix services and the amount of computers to be serviced under the break/fix model grew wider and wider. Soon enough, Managed IT services started to emerge in the early years of the 2000s to meet this need, big change from the break\fix model.

Managed IT services championed a proactive approach to IT Services and IT Support, attempting to do everything an IT department would do on a routine basis, while aiming to prevent problems before they started. Later, automation, increased software capabilities and the cloud allowed for monitoring and issue resolution to be provided remotely. This enabled more efficient processes and a consolidation of resources.

Agility, efficiency, consolidated resources and superb client satisfaction, coupled with fixed flat rates and bundling of services gave the ability to offer better service offerings and take on a larger clients.

What to Expect in managed IT services

MSPs use a full spectrum of IT expertise to fix problems efficiently. Not similar to break/fix providers, MSPs use the latest processes and software to proactively monitor endpoints, keeping systems up-to-date and preventing issues before they arise. Managed IT services plans can also be available 24/7/365, allowing end users to take nights and weekends off while the MSPs do the heavy lifting on tasks and processes done after hours.

As mentioned these services can be offered at a flat recurring rates in tiered levels, delivering a higher level of automation and a higher level of management on the specified service level agreement. Customers or end users only pay for the services they require, and can increase or decrease their tier based on business needs and demand.

Expect More from Managed IT Services

Similar to other necessities in relation to supporting any type of facility, the end user pays for said services offsite, such as remote monitoring and management, service desk or help desk solutions, backup and disaster recovery solutions, and more. As you can see, Managed IT services becomes an essential operating expense to maintain core functionality, instead of relying on a break\fix solution. MSPs help businesses to be more agile and more reliable than they would otherwise be. Additionally, they offer other value added solutions such as JNS offering Hosted PBX services or what is also known as our cloud phone service; a fully managed service where we maintain it and manage it remotely all for the same price you pay for the service.

Although, managed IT services do not really force the IT professional obsolete; for the end user, an IT person or professional is able to act as an endpoint liaison that manages the relation, delivers feedback and analyzes the reports provided by the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.

So whats so great about managed IT services

Through outsourcing managed IT services, businesses are able to reap the benefits of receiving IT services and everything with it at a significantly reduced cost when comparing to an in-house team. At the same time, MSPs can also offer a much more experience from actively managing multiple client accounts that in-house teams would not collectively have.

By using an MSP businesses know what they are going to spend month after month on IT, and are freed from having to guess what the end amount will be. This allows companies to focus on growing their business without worrying about day-to-day IT issues or requirements.

Managed IT Services Help To Mitigate Risk

Another benefit to managed IT services is a greater opportunity for security expertise and successfully enacted security policies. MSPs work with standards such as PCI compliance day in, day out, and should be able to steer your organization within the parameters and regulations it needs to adhere to. For some organizations, especially in finance, healthcare, educations, and other industries, this type of regulatory compliance is mandatory for the IT portion of their business, and requires the expertise and experience that a managed service provider can offer. MSPs can mitigate risk in this way while assuring that the experts in charge of your IT operations are always up to date on the latest information, technologies and processes that will keep your infrastructure working efficiently and successfully into the future.

About JNS

Joint Network Systems is a Miami based provider of secure cloud hosting, enterprise networking, telephony solutions, cybersecurity and fully managed IT services serving the businesses in Miami, Fort Lauderdale and across South Florida. 

Joint Network Systems
1100 Brickell Bay Drive
Miami Florida 33231
Tel: 866-JNS-NETS
www.jointnetworks.com
sales@jointnetworks.com
Managed IT Services Miami

What is Managed IT Services?

 

Managed IT services allows organizations to outsource their IT initiatives and operations to an expert third-party company that specializes in handling IT or technology related work. These companies are known as managed service providers (MSPs), which are either fully responsible for the business’ IT systems, as agreed upon with a Master Service Agreement or Service Level Agreement (SLA). Some IT equipment may be procured by the client, however in our case we help our client procure the equipment. Depending on the SLA, MSPs may provide round-the-clock monitoring, issue resolution and reporting, and more.

As per the agreement, MSPs charge a flat fee for delivery of their services over a set period of time. The SLA defines exactly what services will be furnished and the degree they will be offered, as well as metrics for measuring the success of these services.

Adding cloud computing to managed IT services has allowed to expand the boundaries that would constrain the average break/fix call.  However, through the adoption of Software-as-a-Service (SaaS) technologies, as well as Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service(PaaS) also moving your business to the cloud makes sense. These capabilities allow managed IT services to grow or scale at a rate much larger and faster than in-house IT operation or break/fix providers.

Key terms and definitions

Agent: a software program used by MSPs to remotely gather information about the status of the laptops, desktops, etc… It allows MSPs (us) to manage your systems, update your programs, and correct many issues.

Break/fix: Another way of delivering IT services and repairs to clients which is essentially time-and-materials. Basically, a client contacts an MSP technician and you essentially billed.

Backup and disaster recovery Services (BDR): a combination of data protection solutions that work cohesively to ensure an organization’s critical business functions will continue to operate despite serious incidents or disasters.

Fully managed IT services: Managed IT services that are coupled with a Network Operations Center to proactively monitor your systems and ensure security.

Service Desk\Help Desk: an IT service offering that delivers technical support to end users when dealing with their laptops, desktops and mobile devices.

Infrastructure-as-a-Service (IaaS): an offering that means to virtualize hardware over a cloud computing environment such as Microsoft Azure or Amazon Web Services.

Internet of Things (IoT): the explosion of devices that or objects and products that contain software, sensors, and connectivity to the Internet and/or private networks.  They are able to exchange information based on standards set forth by the International Telecommunication Union’s Global Standards Initiative.

In-house: the action where a company or organization hires its own IT service talent and pays their salary, benefits, and further training, as well as the infrastructure they oversee.

IT channel: an industry-exclusive marketplace where VARs, MSPs, and OEMs provide platforms, products and services to end users by partnering with hardware and software vendors.

Managed IT services: IT tasks and processes that are fulfilled by a third-party organization where its specialty is administering Information technology for businesses.

Managed service provider (MSP): An IT professional or an IT organization that provides Managed IT Services to businesses.

Mobile device management (MDM): a security platform used to monitor, manage, and secure employees’ mobile devices (laptops, smartphones, tablets, etc.) that are deployed across multiple mobile service providers and across multiple mobile operating systems being used in an organization.

Platform-as-a-Service (PaaS): a virtualized platform within a cloud service such as AWS or Azure that allows users to deploy Internet applications that would otherwise require a complex infrastructure to launch apps.

Remote monitoring and management (RMM): a platform utilizing a collection of services and tools that can monitor, manage and deploy solutions to servers and endpoint devices utilizing agent software installed on endpoint systems.

Service-level agreement (SLA): Essentially, an agreeement between an MSP or vendor and a client that outlines what the MSP will be doing, the time-frame in which it will be delivered, and the criteria for measuring vendor success.

Software-as-a-Service (SaaS): sometimes referred to as “software on demand,” SaaS is a licensing and distribution model that utilizes a subscription basis for access to software that is centrally hosted by its provider and accessed by end users via a client.

Small and medium-sized business (SMB): A business that has 200 or less employees is considered small; 200-999 employees is medium sized.

Value-added reseller (VAR): an MSP or IT organization such as JNS that adds services or features to a product, then re-packages it and resells it as a new product or solution.

A little history on managed IT services

In the beginning of enterprise computing services, information technology services and management was on a break/fix basis, meaning that computer systems were only managed by an expert when they did not work, necessitating a technician to fix it. This person or technician might have been the person who built and/or installed the computer system, due to the proliferation of small IT shops that only specialized in this small-scale client services at the time.

However, as time goes by, there was more competition, this left the small IT dealer to focus less on Managed IT Services and simply on break/fix. This unfortunately, was not ideal for these smaller IT shops it was time consuming, labor intensive, costly and reactive.It essentially was like a TV repair main. It did not focus on helping clients with a technology roadmap. It did not allow the technician room to grow their business or take on new clients without massive investments in labor and infrastructure.

Why Managed IT Services is Better

As inception of IPv6 computing device counts increased every year, the divide between break/fix services and the amount of computers to be serviced under the break/fix model grew wider and wider. Soon enough, Managed IT services started to emerge in the early years of the 2000s to meet this need, big change from the break\fix model.

Managed IT services championed a proactive approach to IT Services and IT Support, attempting to do everything an IT department would do on a routine basis, while aiming to prevent problems before they started. Later, automation, increased software capabilities and the cloud allowed for monitoring and issue resolution to be provided remotely. This enabled more efficient processes and a consolidation of resources.

Agility, efficiency, consolidated resources and superb client satisfaction, coupled with fixed flat rates and bundling of services gave the ability to offer better service offerings and take on a larger clients.

What to Expect in managed IT services

MSPs use a full spectrum of IT expertise to fix problems efficiently. Not similar to break/fix providers, MSPs use the latest processes and software to proactively monitor endpoints, keeping systems up-to-date and preventing issues before they arise. Managed IT services plans can also be available 24/7/365, allowing end users to take nights and weekends off while the MSPs do the heavy lifting on tasks and processes done after hours.

As mentioned these services can be offered at a flat recurring rates in tiered levels, delivering a higher level of automation and a higher level of management on the specified service level agreement. Customers or end users only pay for the services they require, and can increase or decrease their tier based on business needs and demand.

Expect More from Managed IT Services

Similar to other necessities in relation to supporting any type of facility, the end user pays for said services offsite, such as remote monitoring and management, service desk or help desk solutions, backup and disaster recovery solutions, and more. As you can see, Managed IT services becomes an essential operating expense to maintain core functionality, instead of relying on a break\fix solution. MSPs help businesses to be more agile and more reliable than they would otherwise be. Additionally, they offer other value added solutions such as JNS offering Hosted PBX services or what is also known as our cloud phone service; a fully managed service where we maintain it and manage it remotely all for the same price you pay for the service.

Although, managed IT services do not really force the IT professional obsolete; for the end user, an IT person or professional is able to act as an endpoint liaison that manages the relation, delivers feedback and analyzes the reports provided by the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.

So whats so great about managed IT services

Through outsourcing managed IT services, businesses are able to reap the benefits of receiving IT services and everything with it at a significantly reduced cost when comparing to an in-house team. At the same time, MSPs can also offer a much more experience from actively managing multiple client accounts that in-house teams would not collectively have.

By using an MSP businesses know what they are going to spend month after month on IT, and are freed from having to guess what the end amount will be. This allows companies to focus on growing their business without worrying about day-to-day IT issues or requirements.

Managed IT Services Help To Mitigate Risk

Another benefit to managed IT services is a greater opportunity for security expertise and successfully enacted security policies. MSPs work with standards such as PCI compliance day in, day out, and should be able to steer your organization within the parameters and regulations it needs to adhere to. For some organizations, especially in finance, healthcare, educations, and other industries, this type of regulatory compliance is mandatory for the IT portion of their business, and requires the expertise and experience that a managed service provider can offer. MSPs can mitigate risk in this way while assuring that the experts in charge of your IT operations are always up to date on the latest information, technologies and processes that will keep your infrastructure working efficiently and successfully into the future.

About JNS

Joint Network Systems is a Miami based provider of secure cloud hosting, enterprise networking, telephony solutions, cybersecurity and fully managed IT services serving the businesses in Miami, Fort Lauderdale and across South Florida. 

Joint Network Systems
1100 Brickell Bay Drive
Miami Florida 33231
Tel: 866-JNS-NETS
www.jointnetworks.com
sales@jointnetworks.com
  •  
  •  
  •  
  •  
  •  
  •  
  •